Please read the following terms and conditions carefully before confirming your booking at Glen Ormond Country House.
Check-in: Between 14:00 and 18:00
Check-out: By 10:00
Early check-in or late check-out is only permitted with prior arrangement.
One-night bookings: 100% payment required at the time of booking.
Stays longer than one night: A 50% deposit is required within 72 hours (3 days) of making a booking, whether booked online or directly.
If no deposit is received within this period, the booking may be cancelled without further notice.
The balance is due on arrival and can be paid via cash or card. Please note: Amex and Diner’s Club cards are not accepted.
The number of guests may not exceed the unit’s stated maximum occupancy.
No day visitors are allowed without prior arrangement.
No pets are allowed under any circumstances.
Respect the environment, the farm setting, and fellow guests at all times.
It is the guest’s responsibility to ensure that all members of their group are aware of these terms.
Linen and towels are provided.
A complimentary starter pack of tea, coffee, milk, and sugar is supplied.
Smoking is not permitted indoors.
No parties, events, or functions may be held without prior arrangement and booking.
Do not move furniture, utensils, or décor items between cottages.
Firearms and airguns are strictly prohibited.
No loud music is allowed, and no music at all is permitted after 22:00.
Motorbikes and quad bikes may only be used for transport, not recreation.
Cottages can be serviced daily.
On weekends and public holidays, cleaning staff are available until 13:00.
Please allow them access if you would like the cottage cleaned.
Refuse is collected and removed daily by our staff.
Please be aware that Glen Ormond is in a farming area, and insects (including flies and mosquitos) are part of the environment.
Battery-operated Ultramatic fly sprays and monthly perimeter sprays are used to help manage this.
Mosquito repellent (Tabard) and Doom are provided for your convenience.
Glen Ormond reserves the right to charge for breakages, property loss, or damage to the environment.
Guests displaying offensive or unlawful behaviour will be asked to leave immediately.
The use of facilities is at your own risk.
Glen Ormond is not liable for loss or damage caused by fire, theft, or any other cause.
Guests indemnify Glen Ormond Country House against any claims arising from their stay.
Management reserves the right to allocate accommodation on a best-fit basis.
In emergencies, guests may be relocated to an alternative unit, if available.
Lost property will be held for 30 days and may be subject to a collection or courier fee.
A fee may be charged for late departure.
Please ensure the following before leaving your cottage:
All windows are closed
All appliances (fans, heaters, ovens, electric blankets) are turned off
No fires or heaters are left unattended
Keys are returned to reception
Guests remain liable for payment in the event of missed check-ins due to weather, road closures, or other unforeseen issues.
Our standard cancellation policy will apply in these cases.
We thank you for choosing Glen Ormond Country House. We hope your stay is restful and memorable, and that you leave feeling refreshed and inspired by the beauty of the Midlands.
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